Deliveries and returns

Need it in a rush?? Look up our "Super Speedy Delivery". all of these items ordered before 11AM Mon-Fri are dispatched the same day for next working day delivery

At Spot-ontv we understand that once you have selected your product you want it as quickly as possible and thats what we aim to do, So next to all of our items for sale we offer a "usually ships in" guide this is not an exact date as we will dispatch your item as soon as possible or if you let us know any week day that suits you. We have access to various warehouses and some in stock items can be in your home as quickly as 48Hrs, Please call for latest update.

Delivery

We only deliver to mainland UK and cardholders address

ALTERNATE DELIVERY ADDRESS

Basic delivery (Mon-Fri all day) is FREE to most of  Mainland UK, Highlands and Northern Ireland do incurr an extra charge,  This is an all day call between 9AM and 5:30PM.

Saturday AM delivery-£19.95

Mon-Fri AM delivery-14.95

All of our deliveries are made by either our own delivery network or our nationwide courier partner, although we will contact you by either email or telephone to arrange a day .If you do have a preference for a particular day you can make a note in the special instructions slot before placing your order, you can also contact us direct if you would like a particular day.

At spot-ontv we do rely on deliveries from our suppliers which we do try and incorperate in the delivery guide time, If our suppliers fail to deliver on time we will contact you as soon as we can on any information you have given us to rearrange a suitable delivery day.We cannot be held responsible for any financial loss due to a failed delivery.

Restricted Distribution

We have now increased our range to include selected white goods, however we don't offer the same nationwide delivery as we do for TV's and furniture. The delivery is restricted to North east England/postcodes beginning with NE,SR,DH,DL and TS. So if you see the restricted distribution sign on the product listing we can only deliver to these postcodes.On these products delivery is free, we do also offer a installation/connection service

TV installation-£39

Remove old TV-£12

Washing machine installation

and removal of old appliance-£24.95

Electric cooker installation

and removal of old appliance-£44.95

Gas cooker installation

and removal of old appliance-£64.59

Built in appliances

Prices start from £49.95

Returns

You have the right to cancel your order within 7 working days after receiving your products  providing the goods are in a resalable condition. If you purchase a flatpack item please do be aware that we are unable to collect fully assembled items so you will need to return it to its flatpack form and return it in the original packaging. The 7 working day cancellation period begins on the day of receipt of those goods and you are required to notify us in writing within this time.

To return your product you will need an authority number which we will give you when you contact us via email, post or telephone please note Spot-ontv will not accept any goods without this and you will incur the charges of return. You are however responsible for the safe return of the product to us, including the cost of doing so. We can obviously arrange this on your behalf at a cost ,  except where certain additional requirements are made, for which the additional cost will be advised & passed on.

If you have decided to cancel your order or wish to return your products to Spot-ontv.co.uk we will refund your credit card within 30 days of cancellation.

Please check our full terms and conditions

This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000.